?
您現在的位置: 首頁 - 昆明國際機場服務承諾 - (昆明機?。?/div>
【旅客服務】

腾讯新剑侠情缘官网:昆明國際機場服務承諾

新剑侠情缘100级 www.pbwpn.icu  

 

Service Commitment of Kunming International
Airport


 

1.國際與地區航班頭等艙與公務艙95%的旅客值機辦理等候時間﹤4分鐘;經濟艙95%的旅客值機辦理等候時間﹤12分鐘。 
 Queuing & processing takes less than 4 minutes for 95% first-class or business class passengers of international and HK/Macau/Taiwan flights; less than 12 minutes for 95%  economy class passengers of international and HK/Macau/Taiwan flights.


 

2.國內航班頭等與公務艙95%的旅客值機辦理等候時間﹤5分鐘;經濟艙95%的旅客值機辦理等候時間﹤14分鐘。 
 Queuing & processing takes less than 5 minutes for 95% first-class or business class passengers of domestic flights;
less than 14 minutes for 95% economy class passengers of domestic flights.

 

3.國際與地區航班95%的旅客安全檢查排隊等候時間﹤10分鐘;國內航班95%的旅客安全檢查排隊等候時間﹤12分鐘。 
Queuing & security checking takes less than 10 minutes for 95% passengers of international and regional flights; less
than 12 minutes for 95% passengers of domestic flights.


4.旅客出入境海關通關時間﹤3分鐘(需進一步檢查的除外)。

Customs clearance takes less than 3 minutes except further inspection.


5.95%以上的旅客等候辦理邊防檢查手續﹤25分鐘(需進一步檢查的除外)。

 Immigration inspection processing takes less than 25 minutes for more than 95% passengers except further inspection.


6.旅客出入境檢驗檢疫通過時間﹤1分鐘(需進一步檢查的除外)。

Arrival quarantine checking takes less than 1 minute except further inspection.


7.登機口每30分鐘向旅客廣播通報航班不正常信息或航班動態信息。

 Irregular flights information should be broadcast every 30 minutes.


8.免費行李手推車供應充足、布局合理,便于旅客取用,可用性達100%。

 Free luggage carts should be accessible to passengers in abundant supply.


9.商品明碼標價,一貨一簽,價位公平合理,不亂收費,杜絕假冒偽劣商品。

 The prices of commodities should be marked clearly and fairly. No fake commodities.

 


10.昆明機場全體員工遵循首問負責制,100%響應旅客問訊,用微笑為旅客服務,積極幫助旅客解決問題。 

All staff working at Kunming Int’l Airport will undertake the responsibility to complete any inquiry, making 100%response to any passenger inquiry and providing passengers with the service smilingly and assisting passengers in problem-solving.